ISO 9001 Quality Management System
Meeting Customers’ Needs or Expectations
Value for Money
Fitness for Purpose
Customer Satisfaction
Doing Things Right First Time, Every Time
Legislative Compliance
BS EN ISO 9001:2008 is the world’s most successful Standard addressing best practice in the application of Quality Management Systems. Widely acclaimed as being the specification for Quality Management Systems, it requires an organisation to look at itself and ask the question, 'how can we improve?'
- Implementing a Quality Management System motivates staff by defining their key roles and responsibilities. New employees can be trained more easily because the procedures are in place.
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- Cost savings can be made through improved efficiency and productivity, as product or service deficiencies will be highlighted. From this, improvements can be developed, resulting in less waste, inappropriate or rejected work and fewer complaints.
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- Customers will notice that orders are met consistently, on time and to the correct specification. This can lead to increased opportunities.
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- Better management control and reporting means that you know how your organisation is performing so you can keep your finger on the pulse.
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- Registration to ISO 9001 by an accredited certification body demonstrates commitment to quality, customers, and a willingness to work towards improving efficiency.
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- It highlights the existence of an effective Quality Management System that is able to satisfy the rigours of an independent, external audit.
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- An ISO 9001 certificate enhances an organisation’s image in the eyes of customers, employees and shareholders alike.
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- It also gives a competitive edge to an organisation's marketing. Business will increase because you can sell to new markets as certification makes you stand out in the marketplace.
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